Technical Support
We do our best to provide our services in maximum quality and to make the usage of our product as easy and trouble-free as possible. Anyway, if you hit any problems with our products, services or simply have a questions, please, do not hesitate to contact us. We always try to respond to your inquiries in the shortest time possible. The support system is based on the ticketing system. Please, see the support tutorial below:
We provide 3 support levels:
- Priority Support,
- Customer Support and
- Community Support,
which are reflected in price and time of response +
- Extra Paid Support available to anyone.
Priority Support
Support for customers who purchased product or services that explicitelly include the Priority Support service. We try to answer such support inquirist as soon as possible, usually within 1 business day. The maximum response time for this support level is 2 business days.
Customer Support
Support for customers who purchased paid product or services from us. Please note that the answers to these support inquiries may take up to several business days. Generally, we answer such within 5 business day, but it is dependent on our actual capacity. There is no guarantee on the response time.
How to get it
Use Support Ticket from your Artio user account.
Community Support
This is the lowest support level for customer that use free version of our products and for open-source community in general. We expect the users who want to use fully free product will help each other in the first place. We will try to help, if we have capacity left. However, there is bsolutelly no guarantee of any response time.
How to get it
Visit our support forum and post into Community Support category for corresponding product.
Extra Paid Support
Regardless what support level the product you have purchased has or if your problems falls within the support, if you need help or need a guaranteed reponse time, you can always purchase a paid support from us. We offer this at hourly rates based on the required response time.
How to get it
Purchase the support time in our e-store. If you are unsure about time needed to solve your problem, contact us first at support@artio.net or +420 552 301 235 to get a quote.